Refund Policy

Refund Policy

If you are not completely satisfied with our services for any reason, just contact us and we’ll be happy to provide a full refund at 1st Revisions Stage of progress as below:

STEPS

3D Architecture Rendering Service

01

Data Colection

We’ll be collecting the information from you which is needed for the project.

02

Estimate Fee and Time

Cost and time estimates are needed to ensure the project is on schedule

03

Model Draft: 1-3 Days

We will start working with our 2D/3D tools to provide “clay” renderings for building/structure approval.

04

1st Revisions

From the model draft renderings, you can check and send over the feedback to perfect renderings.

05

Colour Draft

Right after getting approved the first “clay” renderings for its’ cameras and 3D model, we will start adding materials in order to provide the colour renderings.

06

2nd Revisions

From the colour renderings, you can send over the feedback to perfect the renderings. For instance, when the materials are not right, lighting is not as desired or some unexpected spots come up etc.

07

Final

At final stage, hi-res renderings are proceeded from 3500px to 5000px depends on your needs, but it could be even higher.

Refund Instruction

To request a refund, please contact us at: luxhomesg@gmail.com

We would need you to use your own email which we’ve been working with. We’re much appreciate if you can also provide the reasons of the refund, this will help us to improve the services a lot.

Once we confirm the information, we will then proceed your refund within 14 working days. Depending on your bank company, you will receive the funds after that time.

In case you didn’t receive the refunds or incorrect amount, please double check your bank account or contact your bank company for more information.

If none of the above worked out for you, please contact us via our email , we’re willing to assist.